Returns & Replacement Policy — 7-Day Guarantee

1Scope & Eligibility for Returns & Replacements

7-Day return or exchange guarantee for transit damage, manufacturing defects, or wrong items. Inspect with unboxing video.

We accept returns and issue free replacements within 7 calendar days of delivery under the following specific circumstances:

• Transit Damage: The tool, machine, or packaging arrived physically broken, deformed, or shattered during transport.
• Manufacturing Defect: The unit suffers from mechanical failure, motor defect, or manufacturing misalignment not caused by misuse.
• Incorrect Item: The product received differs in model, specification, or size from what was ordered.

Please note: As a specialized workshop hardware supplier, change-of-mind returns are not accepted once products are unpacked or used on the bench.

2Non-Returnable Items

Due to safety, regulatory, and metallurgical considerations, the following product categories cannot be returned:

• Laboratory chemicals, acids (citric, boric), soldering liquid fluxes (suhaga), and silver cleaning dips.
• Butane gas refills and pressurized canisters.
• Consumable polishing buffs, compounds (rouge, lakh batti), and sandblast media once opened or used.
• Bullion blister coin cards and assay packaging once tamper-evident seals are broken.
• Custom-machined, engraved, or specially ordered workshop machinery.

3Step-by-Step Reporting & Pickup Process

1. Report within 48–72 hours: Contact our workshop desk at info@dinanathandsons.com or WhatsApp +91 9953435647. Provide your Order Number, phone number, and a brief description.
2. Unboxing Video: Attach photos and a continuous unboxing video clearly showing the outer parcel label and the damaged or defective tool.
3. Free Reverse Pickup: Once verified, Dinanath & Sons schedules a courier reverse pickup at our own expense. You will receive an AWB tracking code.
4. Replacement or Refund: A brand-new replacement unit is dispatched within 24 hours of reverse tracking activation, or a 100% refund is processed.

4Refund Timelines & Payment Method

Approved refunds are credited directly to the original payment source:

• UPI & Netbanking: 2 to 4 business days.
• Credit & Debit Cards: 5 to 7 business days depending on the card issuer.
• NEFT/RTGS Bank Transfers: 2 to 3 business days to the customer's verified bank account.