Return & Refund Policy
Dinanath & Sons Hardware Store — Effective Date: August 2026
CRITICAL RETURN POLICY DIRECTIVE
Please note: Dinanath & Sons DOES NOT OFFER A RETURN OR REFUND POLICY ON ALMOST ALL PRODUCTS sold across our storefront and trade catalogs.
Due to the technical precision, calibration requirements, and custom manufacturing parameters of industrial jewellery machinery, tools, and metalworking equipment, all sales are final once dispatched.
1General Non-Returnable Items Rule
Except where explicitly indicated otherwise on a specific product page, all items sold by Dinanath & Sons—including but not limited to rolling mills, gold melting furnaces, casting equipment, pliers, tweezers, buffs, and consumables—are strictly non-returnable and non-refundable.
2Products with Explicit Return Coverage
If a specific item qualifies for return or replacement coverage, it will be prominently highlighted on that product's individual page. Unless such return coverage is explicitly stated on the product detail page, no return requests will be accepted.
3Manufacturing Defect & Transit Damage Protocol
In the unlikely event that an item arrives physically damaged during transit or with a verified manufacturing defect:
- The customer must notify technical support within 48 hours of delivery at info@dinanathandsons.com or WhatsApp +91 9953435647.
- A continuous, unedited unboxing video showing the shipping label and package opening is required for defect claim verification.
- Upon inspection and approval, Dinanath & Sons will dispatch a replacement unit or component at no extra cost.
4Cancellation & Modification
Orders cannot be cancelled or modified once dispatched from our Chandni Chowk store. B2B wholesale orders involving customized machinery cannot be cancelled once production or procurement has commenced.